Please observe terms and conditions here below explained before using www.jakubpatka.com operated by KATEJA & Co. s.r.o.


When purchasing or visiting this website you are reminded that you automatically agree to the following terms and conditions. Any alternative terms and conditions on the part of the customer shall not apply unless we should confirm these in writing. There are no supplementary agreements.

Payment

All sales are final from the moment payment is taken. No goods will be shipped without payment. The final price of the order delivery costs (inclusive of EU VAT where applicable) is always in EUR (€) sterling. Our only method of payment is through Paypal. You will only be able to order products displayed online pending availability.

Returns

In the eventuality of dissatisfaction with your purchase, you will be able to return goods upon written confirmation from a member of the KATEJA & Co. s.r.o. team. You will have 3 days from receipt of goods to be able to email us about returning the order . Please be aware that we cannot secure exchanges as the stock is produced in limited quantities. We therefore suggest to always enquire first, prior to committing to any decision. We won’t be able to accept any return if not emailed first. If sold goods present any kind of fault or they are not delivered, or have been delivered damaged, please forward photos via mail first.

In the eventuality of defective merchandise, or order not delivered, or delivered damaged, or items missing from orders containing multiple items, clients must follow as below instructed:

Customers are required to contact us through the email customerservice@jakubpatka.com. Please make sure to include in the email the unique number of your order, name of the styles in question and reason for the return request. KATEJA & Co. s.r.o. reserves the right to request photographic support for returns regarding defective merchandise before authorizing the return and the eventual charges for the shipment and import fees. Be aware that KATEJA & Co. s.r.o. has the right to decline unauthorized returns and categorically won’t accept any items that have been worn, washed and have been subject of alterations of their original state at time of delivery. KATEJA & Co. s.r.o. has the right to fully inspect the returned merchandise in order to establish if an exchange is possible. Costs of delivery for returned goods to be shipped back to the same client issuing the return request will have to be covered by the client.

Once the written request is received, customerservice@jakubpatka.com will forward a written confirmation to the client including the return authorisation number. Clients must write this return authorisation number externally on the box.
The returned merchandise must be in the same condition as it was sold and repacked in as close as possible to the way it was received.
Every return must be authorised beforehand and forwarded to our return address fully tracked. If agreed that the product is of defective nature, KATEJA & Co. s.r.o. will be in charge of covering return shipping costs.

For any other terms & conditions inquiries please contact us at customerservice@jakubpatka.com

Address and Contact

JAKUB PATKA, KATEJA & Co. s.r.o.

Headquarters Office
Nám. Slobody 148/16 A
90901, Skalica
Slovakia

+436 769 702 101
+421 902 057 683

info@jakubpatka.com  
www.jakubpatka.com

ID No.: 55353568
Tax ID No.: 2121975636

Imprint and Credit

WWW.JAKUBPATKA.COM is produced and distributed by KATEJA & Co. s.r.o.

Official Website and Online Shop concept, design, font and development by Andrej & Andrej Studio, with and for JAKUB PATKA, KATEJA & Co. s.r.o.

© 2023 JAKUB PATKA, All Rights Reserved